We are looking for highly experienced candidate to fill our fast-paced, cross-functional, agile development team. The product development team is responsible for the creation and evolution of industry leading data protection software. In addition to driving innovation by designing new features, the Developer will work on identifying improvements and optimization in the software.
We are looking for highly experienced candidate to fill our fast-paced, cross-functional, agile development team. The product development team is responsible for the creation and evolution of industry leading copy data management software.Responsibilities:Drive innovation by designing new featuresIdentify improvements in existing architecture and code to continuously refactor and evolve the productsWork in a fast moving and forward-thinking development environment that is constantly researching and implementing the latest technologiesResearch and implement open source frameworks and architecturesWork closely with fellow developers and end users to rapidly produce critical features
Responsibilities: Drive innovation by designing new features Identify improvements in existing architecture and code to continuously refactor and evolve the products Work in a fast moving and forward thinking development environment that is constantly researching and implementing the latest technologies Research and implement the open source frameworks and architectures Work closely with fellow developers and end users to rapidly produce critical features
Catalogic Software is known for a very friendly and family-like work environment. This is the ideal place for a knowledge-hungry and eager-to-learn individual. Youd be joining a high functioning team that consistently scores above 95% in customer satisfaction and an NPS score over 80. Benefits include paid time off as well as medical, dental, and vision coverage for the family.We are currently looking for a Customer Success Associate to join our global support team. Applicant should be able to commute to our office in Woodcliff Lake, New Jersey.In this role, you will be part of a team providing post sales technical help to Catalogic Software Customers and partners with their technical and operational issues with the software. This will be performed via phone, email and remote web sessions. Your other team members will provide you all the needed help and guidance to excel and succeed in your role. High customer satisfaction and proactive management of their accounts will be your primary focus.Responsibilities Provide Technical Support to customers and partners. This may require researching their issues and consulting other team members. Follow up with customers on teams recommendations and action plans to resolve their technical issues. Escalate cases to senior Technical Support Engineers and/or Escalation Engineers for complex issues or specific areas of expertise. You will not be expected to resolve all the issues alone. Familiarize yourself with all the internal technical expertise including knowledge base and other internal tools to provide the most effective solutions to customer issues.Create new knowledge base articles to share information for reuse throughout the Catalogic Support team, customers, and partners.