Catalogic Support
At Catalogic Software we are dedicated to providing you the most effective and user-friendly support in the industry. The Support Portal provides an interface that makes it easier to find content and downloads for your Catalogic products. The Portal lets you:
  • Find what you need faster.
  • Open support cases directly with Catalogic Technical Support.
  • Get easy access to the knowledge base system and the product compatibility matrix.

For direct access to Support, you can use any of the following:

Search the Knowledge Base
Create a case
Email Support

Call Support:
Americas: 877 600 8280
EMEA Toll-Free: +800 796 27678
Global: +1 201 930 8280

Professional Services

We provide an array of professional services to assist with deployment, testing, and maintenance of Catalogic Software in your environment. To find out more or schedule a consultation
Contact Us

Product Training

From simplifying backup and recovery to protecting your application environments, our DPX training teaches you how to administer and manage your DPX solution more efficiently.
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DPX Training and Education Services

From simplifying backup and recovery to protecting your application environments, our DPX training teaches you how to administer and manage your DPX solution more efficiently. Increase your performance and reduce operational costs by becoming trained DPX users. Customer Training focused on DPX software is available through Catalogic Education Services. The courses are delivered in various formats including instructor-led, online, and web-based by instructors who have extensive real world industry experience.

Customers and partners worldwide can become experts on Catalogic data protection software through our training programs. Our instructor-led, online, and web-based training cover installation, configuration, and management of DPX software as part of the DPX solution. Hands-on labs include recovering failed servers and applications using Instant Access, Instant and Full Virtualization, Bare Metal Restore and more.

KNOWLEDGE BASE

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Catalogic Support Services
Even great products need great support, and at Catalogic we have long been industry leaders in support satisfaction, with a Net Promoter Score that averages in the mid-80s. Our support engineers are noted for their high level of professionalism, direct access to engineering resources, and most importantly, the ability to resolve your problems quickly.
Catalogic Software products are sold either as a perpetual license or as a subscription license. Silver Level Support services are included in subscription licenses.
Bronze Support
Live engineering support by phone and email, Monday – Friday, 8:30 a.m. to 8:00 p.m. based on local time zones.
Silver Support
Silver Support is suited for enterprises with more comprehensive support needs with 24 x 7 x 365 access to a support engineer via phone and email.
Platinum Support
A designated Technical Account Manager (TAM) within our elite Platinum support group. Your TAM tracks the status of service requests and coordinates between engineers and your IT staff.