Catalogic Software
Support
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Catalogic Support

At Catalogic Software we are dedicated to providing you the most effective and user-friendly support in the industry. The Support Portal provides an interface that makes it easier to find content and downloads for your Catalogic products.
  • Find what you need faster
  • Open support cases directly with Catalogic Technical Support
  • Get easy access to the knowledge base and product compatibility matrix
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Catalogic Support Services

Even great products need great support, and at Catalogic we have long been industry leaders in support satisfaction, with a Net Promoter Score that averages in the mid-80s. Our support engineers are noted for their high level of professionalism, direct access to engineering resources, and most importantly, the ability to resolve your problems quickly.

Bronze Support

Live engineering support by phone and email, Monday - Friday, 8:30 a.m. to 8:00 p.m. based on local time zones.

Silver Support

Suited for enterprises with more comprehensive support needs, offering 24 x 7 x 365 access to a support engineer via phone and email.

Platinum Support

A designated Technical Account Manager (TAM) within our elite Platinum support group. Your TAM tracks service requests and coordinates between engineers and your IT staff.

Professional Services

We provide an array of professional services to assist with deployment, testing, and maintenance of Catalogic Software in your environment. Our team of experts can help you design, implement, and optimize your data protection strategy.

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Professional Services

Product Training

From simplifying backup and recovery to protecting your application environments, our DPX training teaches you how to administer and manage your DPX solution more efficiently. Courses are available on-site and remotely.

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Product Training

Knowledge Base

Access our comprehensive knowledge base to find answers, troubleshooting guides, product documentation, and best practices. Our knowledge base is continuously updated with the latest information to help you get the most out of your Catalogic solutions.

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Knowledge Base

Secure Data Protection

Get awesome support from our highly rated support team. Contact us to discuss how our secure data protection solutions address your enterprise and cloud data protection needs, including filling any gaps you have.

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