Even great products need great support, and at Catalogic we have long been industry leaders in support satisfaction, with a Net Promoter Score that averages in the mid-80s. Our support engineers are noted for their high level of professionalism, direct access to engineering resources, and most importantly, the ability to resolve your problems quickly.
Catalogic Software products are licensed as a perpetual license for the product version purchased. Support services are purchased separately.
Catalogic Software provides four levels of support services:
Each level of support builds on the offerings of the prior level, allowing you to choose the support service best suited for your budget and enterprise complexity.
Details for each support level follow.
Platinum Support is suited for enterprises with the most critical business support needs. Platinum Support includes all services of Gold Support, plus:
Platinum Support is available only for customers with software licenses above $150,000.